Dear Discerning Cat Parent,

At Almonature Hub, we understand that your feline companion deserves nothing but the finest. Our shipping and returns policies reflect our commitment to premium service that matches the quality of our hand-selected luxury cat products.

Shipping Information

Order Processing

We carefully prepare each order with the attention your cat’s luxury items deserve. Please allow:

  • 1-2 business days for order processing
  • Additional time for custom or personalized items

Shipping Methods

We offer two premium shipping options to suit your needs:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Includes basic tracking

Please note: We currently ship worldwide, with exceptions for some Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

Our Returns Promise

Should any of our premium products fail to meet your (or your cat’s) exacting standards, we offer a straightforward returns process worthy of our luxury service.

Eligibility

We accept returns within 15 days of delivery for most items, provided they are:

  • In original, unused condition
  • With all tags and packaging intact
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Opened wet food
  • Used litter products

These items are final sale unless defective upon arrival.

Simple Returns Process

Step 1: Initiate Your Return

Email our Customer Happiness Team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template

Subject: Return Request for Order #[Order Number]

Dear Almonature Hub Team,

I would like to return the following item(s) from my order #[Order Number]:

  • [Product Name] – [Quantity]

Reason for return: [Please specify]

I would prefer:

☐ Exchange for [Product Name]

☐ Full refund

Please advise next steps at your earliest convenience.

Kind regards,

[Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return merchandise authorization (RMA) number
  • Prepaid return shipping label (for defective items only)
  • Instructions for repackaging

Note: For non-defective returns, customers are responsible for return shipping costs.

Step 3: Ship Your Return

Package items securely in original packaging and include the RMA number visibly on the exterior. Ship to:

Almonature Hub Returns
40 Longport
Canterbury, CT8B 1CZ
United Kingdom

Step 4: Receive Resolution

Upon receipt and inspection (typically 3-5 business days after arrival):

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Shipped via your preferred method (additional shipping charges may apply)

Refund Details

Your refund will include:

  • Full item cost (excluding original shipping fees)
  • Taxes where applicable

Refund Processing Times

  • Visa/MasterCard/JCB: 3-10 business days
  • PayPal: 3-5 business days

Exchange Policy

  • For exchanges of equal or greater value:
    • No additional processing fees
    • Standard shipping rates apply
    • Free shipping threshold (£50+) still applies to new items
  • For exchanges of lesser value, we’ll refund the difference after processing

Damaged or Defective Items

Should any luxury item arrive damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange free return shipping and immediate replacement

Premium Care Promise

We stand behind every hand-selected product in our collection. If your feline companion isn’t completely satisfied with their new luxury item, neither are we – let’s make it right.

For any questions about our shipping or returns policy, please contact our Customer Happiness Team at [email protected].

With warm regards,

The Almonature Hub Team